Welcome to ISKARLY

At ISKARLY, we believe that meaningful objects transform the way we experience a space. From dreamlike figurines and sculptural lighting to celestial-inspired sculptures, our collection brings together artistic expression, imaginative forms, and thoughtful design.

We are committed to providing attentive, reliable customer support throughout your shopping experience. Whether you need assistance with product details, usage guidance, order status, shipping, returns, damaged or incorrect items, or general questions about our collection, our customer care team is here to help.

For inquiries regarding orders, delivery, products, returns, after-sales support, or potential business and wholesale partnerships, please contact us through our official customer support email.

Customer Support by Email

Email: service@iskarly.com

Our customer care team carefully reviews every inquiry and aims to provide a clear, helpful response within 24–48 business hours (1–2 business days).

For faster assistance with an existing order, please include your order number whenever possible.

For product-related questions, please provide the product name, your order number if applicable, and a brief description of your question or concern. Where relevant, include clear photographs or a short video showing the product's condition, lighting functionality, assembly, power connection, or other details related to your inquiry.

Providing this information helps our team understand your request and offer more efficient, appropriate assistance.

Customer Support Hours

Customer Support Email: service@iskarly.com

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET).

Messages received outside regular support hours will be reviewed during the next available business period. Response times may vary during public holidays, promotional periods, or periods of unusually high inquiry volume.

Orders, Shipping & After-Sales Support

Our customer care team is available to assist with order status and tracking, shipping and delivery inquiries, product information, assembly and usage guidance, product care, damaged or defective items, incorrect or incomplete orders, returns, and after-sales questions.

We also welcome inquiries regarding product specifications, materials, dimensions, finishes, lighting features, and potential business or wholesale partnerships.

To help us review your request efficiently, please provide your order number and the email address used when placing your order.

If your order arrives damaged, incorrect, or incomplete, please contact us as soon as possible. Include clear photographs of the product, its packaging, and any affected components so our team can better assess the situation and determine the appropriate next steps.

Product Support

ISKARLY presents a considered collection of artistic decorative objects across three distinctive categories: Dreamland Figurines, Sculptural Lighting, and Celestial Sculptures.

Our Dreamland Figurines explore imaginative forms and evocative visual details, bringing a sense of wonder and individuality to carefully considered interiors. Our Sculptural Lighting collection combines illumination with artistic form, creating pieces that contribute to the atmosphere and visual character of a space. Our Celestial Sculptures draw inspiration from the cosmos, celestial bodies, and the quiet fascination of the universe.

If you need assistance with a specific piece, our customer care team can help with product dimensions, materials and finishes, lighting functions and modes, power adapters and charging features where applicable, assembly and operation guidance, care recommendations, included accessories, product variations, and general product specifications.

As individual pieces may differ in their construction, materials, functionality, and care requirements, please include the relevant product name or order details when contacting us.

We aim to help you better understand each piece so you can make informed decisions and care for your ISKARLY collection with confidence.

Business & Wholesale Inquiries

ISKARLY welcomes inquiries from retailers, distributors, interior designers, commercial buyers, and other potential partners who share an appreciation for distinctive decorative objects, sculptural forms, and imaginative design.

For wholesale purchasing, distribution opportunities, bulk orders, or commercial collaborations, please contact our team at service@iskarly.com.

To help us understand your proposal, please use the email subject Business Inquiry or Wholesale Inquiry and include your company name, market or region, anticipated order volume, and a brief description of your business objectives.

Our team will review your inquiry and respond as appropriate.

Corporate Information

Brand: ISKARLY

Website: iskarly.com

Legal Entity: Xuzhou Qizhishui Trading Co., Ltd.

Registered Address: Room 409-1, 4th Floor, Building 1, Fengzhuang Village, Liuxin Town, Xuzhou Huaihai International Port Area (No. 6, Liufeng Line, County Road 301), Xuzhou, Jiangsu Province, China.

Unified Social Credit Code: 91320311MAEELHB49F

Customer Support Email: service@iskarly.com

ISKARLY.com is owned and operated by Xuzhou Qizhishui Trading Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

We're Here to Help

At ISKARLY, every object is an opportunity to bring imagination, artistic character, and a distinctive sense of atmosphere into your surroundings. From selecting a piece that speaks to you to receiving and caring for your order, we strive to make every stage of your shopping experience clear, convenient, and dependable.

If you have any questions about our products, your order, or a potential collaboration, please contact our customer care team at service@iskarly.com.

Thank you for discovering ISKARLY and welcoming our world of imaginative forms, sculptural expression, and celestial inspiration into your space.

ISKARLY — Where Imagination Takes Form.