Orders & Shipping

How do I place an order?

To place an order, explore the ISKARLY collection and select the figurine, sculptural lighting piece, or celestial sculpture you would like to purchase. Review the available product options, add your selection to your cart, and complete the checkout process.

Once your order has been successfully placed, an order confirmation email will be sent to the email address provided during checkout.

Can I change or cancel my order?

If you need to change or cancel your order, please contact our customer support team as soon as possible after placing it.

We will make reasonable efforts to assist before your order enters fulfillment. However, once an order has entered processing, packing, shipping preparation, or dispatch, we cannot guarantee that changes or cancellations can still be accommodated.

How do I track my order?

Once tracking information becomes available, we will send a shipping confirmation email to the email address used during checkout.

Please note that tracking updates may take some time to appear after a shipping label has been created. The frequency of carrier updates may vary depending on the shipping provider and destination.

When will my order arrive?

Delivery times depend on your destination, carrier operations, customs processing, local delivery conditions, public holidays, and other factors.

Order processing times and estimated shipping periods are outlined in our Shipping Policy.

All delivery timeframes are estimates and do not constitute guaranteed delivery dates.

What should I do if my order arrives damaged, incorrect, or incomplete?

If your ISKARLY product arrives damaged, defective, incorrect, or incomplete, please contact our customer support team as soon as possible.

To help us assess the situation, please provide your order number, clear photographs of the product and its packaging, and a photograph of the shipping label if available. If the issue concerns sculptural lighting functionality, power connections, assembly, or other product features, a short video demonstrating the issue may also be helpful.

Our support team will review the information and advise you on the appropriate next steps.

Product Support

What types of products does ISKARLY offer?

ISKARLY presents a curated collection of decorative objects that explore the relationship between imagination, sculptural form, light, and celestial inspiration.

Our collection is organized around three distinctive design directions: Dreamland Figurines, Sculptural Lighting, and Celestial Sculptures.

Dreamland Figurines celebrate imaginative characters, expressive forms, and dreamlike visual narratives. Sculptural Lighting brings together illumination and artistic composition, creating distinctive pieces that contribute to the atmosphere of an interior. Celestial Sculptures draw inspiration from the cosmos, astronomical forms, and the quiet wonder of the universe.

Our available selection may evolve as new designs and collections are introduced.

Are ISKARLY products made with different materials and finishes?

Materials, finishes, textures, construction methods, and decorative details may vary depending on the individual product.

Differences in shape, surface texture, color, finish, lighting appearance, and ornamental details may occur between individual pieces or production batches. Such variations can reflect the characteristics of particular materials, manufacturing processes, and product designs.

Minor differences do not necessarily indicate a product defect. For specific information about the materials and finishes of a particular piece, please refer to its individual product page.

Will the product look exactly like the photos?

We make reasonable efforts to present our products as accurately as possible, including their colors, proportions, surface finishes, sculptural details, and lighting effects.

However, the appearance of an individual piece may vary slightly depending on screen settings, ambient lighting, photography conditions, material characteristics, manufacturing processes, and production batches.

For the most relevant information, please review the product description and specifications provided on the corresponding product page.

How should I care for ISKARLY decorative pieces?

To preserve the appearance and condition of your ISKARLY collection, handle each piece carefully and avoid dropping it, applying excessive pressure, or exposing it to unnecessary impact.

For routine cleaning, use a soft, dry cloth when appropriate for the material. Avoid abrasive tools, harsh chemical cleaners, and cleaning methods that may damage delicate finishes, decorative details, or sensitive surfaces.

Keep decorative objects in a suitable environment and follow any care instructions provided with the individual product. As materials and finishes vary, specific care requirements may differ between pieces.

How should I care for sculptural lighting, cables, and electrical components?

For ISKARLY products that incorporate lighting, cables, adapters, charging connections, or other electrical components, handle all connections carefully and avoid excessive pulling, twisting, or bending.

Use only compatible power sources and accessories where applicable. Keep electrical components away from excessive moisture, and discontinue use if a cable, adapter, or connection appears damaged.

Do not modify internal electrical components or attempt repairs beyond the instructions provided for the product. Store detachable accessories appropriately when they are not in use.

What should I do if my sculptural lighting product has an issue?

If an ISKARLY lighting piece does not operate as expected, inspect the product carefully without forcing, opening, or modifying any affected component.

Where applicable, you may check the power connection, charging connection, adapter compatibility, switch operation, cable condition, and product assembly in accordance with the supplied instructions.

If the issue persists, please contact our customer support team at service@iskarly.com. Include your order number, the product name, a description of the issue, and clear photographs or a short video where relevant.

Can I use ISKARLY products outdoors?

Unless the individual product page specifically states otherwise, ISKARLY decorative pieces and sculptural lighting products should be treated as intended for indoor use.

We recommend protecting products from unnecessary exposure to rain, excessive moisture, extreme temperatures, prolonged direct sunlight, and harsh chemicals.

Waterproof, water-resistant, and outdoor-use claims apply only when explicitly stated for the specific product. Please consult the relevant product information before placing an item in an outdoor or exposed environment.

Are product dimensions exact?

The dimensions shown on our website are intended to provide a useful reference when evaluating the scale and placement of an individual piece.

Small variations may occur due to manufacturing methods, product construction, material characteristics, or measurement techniques.

Please review the specifications listed on the individual product page when determining whether a piece is suitable for your intended space.

Returns & Warranty

What is your return process?

Before returning a product, please review our Return & Refund Policy and contact our customer support team for instructions.

Our team will explain the applicable return procedure and any relevant requirements. Returns sent without prior authorization or without following the provided instructions may not be accepted.

Please refer to our official policy for the applicable conditions, eligibility requirements, and return arrangements.

Does ISKARLY offer a warranty?

Eligible ISKARLY products may be covered by limited warranty or product support for qualifying defects in materials or workmanship under normal intended use.

The applicable warranty period and coverage, where offered, will be specified on the relevant product page, product documentation, or order information.

Warranty eligibility and any exclusions depend on the applicable product terms. For additional guidance on maintaining your purchase, please consult the care information provided for the individual item.

What should I do if my product develops a problem?

If your ISKARLY product develops an issue involving its sculptural structure, decorative finish, lighting components, charging function, adapter, cable, switch, or other product features, please avoid forcing, opening, or modifying the affected component.

Contact our customer support team at service@iskarly.com and provide your order number, the product name, and a clear description of the issue. Photographs or a short video demonstrating the problem may also help our team evaluate your request.

We will review the information provided and advise you on the appropriate next steps.

Payments

What payment methods do you accept?

Available payment methods are displayed during checkout.

Prices are displayed and processed in U.S. dollars (USD). Payment options may vary depending on your location, device, and the payment services available at the time of purchase.

Please review the final order total and the payment details displayed at checkout before completing your purchase.

Is my payment information secure?

Payments are processed through the payment methods and payment service providers presented during checkout.

For your security, ISKARLY does not ask customers to send complete payment card information through email or customer support messages.

For additional information about payment processing and the handling of personal information, please review our Payment & Security Policy and Privacy Policy.

Product Information

Where can I find detailed product specifications?

Detailed product information is provided on each individual product page. Depending on the design, the information may include dimensions, materials, colors, finishes, sculptural details, lighting functions, power requirements, included accessories, care instructions, and recommended usage.

As each piece may have its own construction and design characteristics, we recommend reviewing the relevant product page before purchasing.

If you need further clarification about a specific item, please contact our customer support team at service@iskarly.com.

Can colors or lighting effects look different in person?

Yes. Colors, finishes, textures, and lighting effects may appear slightly different depending on screen settings, ambient lighting, photography conditions, material characteristics, and manufacturing variations.

For sculptural lighting products, the perceived appearance of illumination may also depend on the surrounding environment and viewing conditions.

We make reasonable efforts to represent each piece accurately while recognizing that digital images cannot always reproduce every material detail or lighting characteristic exactly.

Do products have identical finishes and details?

Not necessarily. Differences may occur between individual pieces or production batches, particularly in products featuring distinctive textures, decorative elements, sculptural contours, specialized finishes, or handcrafted-style details.

These differences may reflect the characteristics of the materials and manufacturing processes used. Minor variations do not necessarily indicate a defect.

Please refer to the individual product description for details about the specific piece you are considering.

Contact Us

If you have questions about your order, shipping, returns, product care, specifications, warranty support, or product usage, our customer support team is here to assist you.

Customer Support Email: service@iskarly.com

For order-related inquiries, please include your order number whenever possible. For product support, providing the product name and a brief description of your question or concern will help us assist you more efficiently.

Corporate Information

Brand: ISKARLY

Website: iskarly.com

Legal Entity: Xuzhou Qizhishui Trading Co., Ltd.

Registered Address: Room 409-1, 4th Floor, Building 1, Fengzhuang Village, Liuxin Town, Xuzhou Huaihai International Port Area (No. 6, Liufeng Line, County Road 301), Xuzhou, Jiangsu Province, China.

Unified Social Credit Code: 91320311MAEELHB49F

Customer Support Email: service@iskarly.com

ISKARLY.com is owned and operated by Xuzhou Qizhishui Trading Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

Discover the World of ISKARLY

At ISKARLY, decorative objects are more than finishing touches. They are expressions of imagination, form, and atmosphere, created to bring distinctive character to the spaces we inhabit.

Explore dreamlike figurines, sculptural lighting, and celestial-inspired creations that invite a different perspective on contemporary interiors. Each design offers an opportunity to introduce artistic expression and a sense of individuality into your surroundings.

Thank you for choosing ISKARLY and becoming part of our world of imaginative forms, sculptural expression, and celestial inspiration.

ISKARLY — Where Imagination Takes Form.