At ISKARLY, we believe that the experience of discovering a distinctive decorative piece should be matched by a clear, dependable, and thoughtfully managed delivery process. From the moment your order is placed until it arrives at your door, we aim to make every stage of shipping as straightforward as possible.

Our collection brings together Dreamland Figurines, Sculptural Lighting, and Celestial Sculptures, each offering its own distinctive forms, materials, and design details. Where appropriate, products are carefully prepared and packaged with protective materials to help reduce the risk of damage during transportation.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding public holidays.

Order processing time is separate from carrier transit time. During peak shopping periods, public holidays, unusually high order volumes, inventory verification, or other exceptional circumstances, processing may take slightly longer.

Certain ISKARLY pieces featuring delicate sculptural details, decorative structures, lighting components, or specialized packaging requirements may require additional preparation before dispatch.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Estimated Delivery Time

The estimated delivery time is generally:

7–20 business days after shipment.

This estimated delivery period does not include the additional 1–3 business days required for order processing.

Actual delivery times may vary depending on the shipping destination, carrier availability, customs inspections and clearance procedures, public holidays, weather conditions, peak shipping periods, remote delivery locations, local delivery restrictions, and other circumstances outside our reasonable control.

All delivery timeframes are estimates and do not constitute guaranteed delivery dates.

Shipping Methods and Costs

Available shipping methods and applicable shipping charges are displayed during checkout based on the destination, product type, package dimensions, and items included in your order.

Where promotional or free shipping options are available, their eligibility and applicable conditions will be displayed before payment is completed.

Certain larger sculptural pieces, delicate decorative objects, or products requiring specialized packaging may require different shipping arrangements depending on the destination and transportation requirements.

Packaging for Delicate Products

Some ISKARLY products may feature intricate figurine details, sculptural forms, decorative finishes, glass or crystal-style elements, lampshades, LED lighting components, charging modules, power adapters, cables, or other delicate components.

Where appropriate, these products are packaged using protective materials intended to help minimize movement and reduce the risk of impact during transportation.

We recommend handling your package carefully upon delivery and inspecting your order as soon as reasonably possible after opening. Please retain the original packaging until you have confirmed that your product has arrived in satisfactory condition.

Tracking Your Order

When tracking information becomes available, a shipping confirmation email containing your tracking number or tracking link will be sent to the email address provided during checkout.

Please allow some time for tracking information to become active after a shipping label has been created.

Depending on the carrier and destination, tracking updates may appear only when the package reaches specific transit facilities or delivery checkpoints. A temporary lack of tracking updates does not necessarily mean that your shipment has stopped moving.

Delivery Delays

Although we work to support an efficient delivery experience, occasional delays may occur due to circumstances outside our reasonable control. These may include carrier disruptions, customs inspections, severe weather, transportation interruptions, public holidays, peak shipping periods, remote delivery locations, local delivery restrictions, or unexpected logistics delays.

If your order has not arrived within the estimated delivery period, please contact our customer support team at service@iskarly.com. We will review the available tracking and shipping information and advise you on the appropriate next steps.

Shipping Address Accuracy

Customers are responsible for providing a complete, accurate, and deliverable shipping address during checkout.

Before completing your order, please verify the recipient name, street address, apartment or unit number, city, state or province, postal or ZIP code, country, and any other required delivery information.

If you notice an error after placing your order, please contact us as soon as possible. We will make reasonable efforts to update the information before fulfillment begins, but we cannot guarantee that changes can be made once an order has entered processing or has already shipped.

If an order is returned, delayed, or requires reshipment because of incomplete or incorrect delivery information provided by the customer, additional shipping charges may apply where permitted by applicable law.

International Orders

ISKARLY ships to selected international destinations where delivery services are available.

International shipments may be subject to customs inspections, import duties, taxes, brokerage fees, customs clearance charges, or other fees imposed by local authorities or carriers.

Unless otherwise stated during checkout, such charges are generally the responsibility of the recipient.

ISKARLY does not control customs processing times or charges imposed by local governments, customs authorities, or delivery providers. Customers are encouraged to review any applicable import requirements before placing an international order.

Products Damaged During Shipping

ISKARLY products may feature delicate sculptural structures, decorative finishes, intricate figurine details, lighting components, lampshades, adapters, cables, charging parts, or other sensitive elements. We therefore recommend inspecting your order promptly after delivery.

If your product arrives damaged, broken, scratched, defective, or otherwise affected during transportation, please contact our customer support team as soon as reasonably possible.

To help us review your request, please provide your order number, clear photographs of the affected product, photographs of the inner packaging and outer shipping box, and a photograph of the shipping label where available. A short video may also be helpful when the issue involves product functionality or an affected component.

Please retain the product and its packaging until our customer support team has reviewed the situation and provided further instructions.

Depending on the circumstances and applicable policies, an appropriate resolution may include a replacement, refund, or another available remedy.

Lost or Delayed Packages

If your tracking information shows an unusual delay or your package cannot be located, please contact our customer support team so that we can review the available carrier information.

Where appropriate, we may assist with carrier inquiries or applicable resolution procedures. Investigations and outcomes may depend on the individual carrier's policies and the specific circumstances of the shipment.

We will review the information available and advise you on the next steps where assistance is possible.

Packages Marked as Delivered

If your tracking information indicates that a package has been delivered but you cannot locate it, we recommend checking your mailbox or usual delivery area, entrances around your property, building reception or mailroom, and with household members or neighbors where appropriate.

You may also wish to contact the local delivery carrier for additional delivery details.

If you are still unable to locate your package, please contact service@iskarly.com. Our team will review the available delivery information with you and advise you on the appropriate next steps.

Split Shipments

In certain circumstances, products from the same order may be shipped separately because of inventory location, product dimensions, delicate packaging requirements, warehouse availability, or fulfillment arrangements.

For example, multiple ISKARLY pieces in a single order may require separate packages to accommodate their individual dimensions, protective packaging, or fulfillment locations.

If your order is divided into multiple shipments, each package may have a separate tracking number and may arrive at a different time.

You will not be charged additional shipping fees solely because ISKARLY chooses to split an order into multiple shipments.

Receiving Your Order

When receiving ISKARLY decorative pieces and sculptural lighting products, we recommend opening the package carefully and avoiding sharp tools near the contents.

Remove protective packaging gradually and handle figurines, sculptural structures, decorative finishes, lampshades, cables, adapters, and other components with care. Inspect your order before disposing of its packaging, and place the product on a clean, stable surface before use or display.

If your product includes assembly instructions, charging features, electrical connections, or adjustable components, please review the applicable product instructions before use.

Taking a few moments to inspect and prepare your new piece can help you enjoy its design and intended functionality with greater confidence.

Contact Us

If you have questions about shipping, tracking, delivery, or a shipment that arrives damaged, our customer support team is available to assist you.

Brand: ISKARLY

Official Website: iskarly.com

Customer Support Email: service@iskarly.com

Legal Entity: Xuzhou Qizhishui Trading Co., Ltd.

Registered Address: Room 409-1, 4th Floor, Building 1, Fengzhuang Village, Liuxin Town, Xuzhou Huaihai International Port Area (No. 6, Liufeng Line, County Road 301), Xuzhou, Jiangsu Province, China.

Unified Social Credit Code: 91320311MAEELHB49F

ISKARLY.com is owned and operated by Xuzhou Qizhishui Trading Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

When contacting us about an existing order, please include your order number and the email address used during checkout so that we can assist you more efficiently.

For damaged products or other product-related concerns, photographs of the item and its packaging will help our team assess the situation more effectively.

A Thoughtful Journey from Our Collection to Your Space

At ISKARLY, every piece brings together a distinctive perspective on imagination, sculptural form, and atmosphere. From dreamlike figurines to expressive lighting and celestial-inspired sculptures, our collection is designed to introduce individuality and artistic character into your surroundings.

We strive to ensure that the journey from selecting a piece to receiving it is clear, dependable, and carefully managed.

Thank you for choosing ISKARLY and welcoming our world of imaginative forms, sculptural expression, and celestial inspiration into your space.

ISKARLY — Where Imagination Takes Form.