At ISKARLY, we are committed to providing a secure, reliable, and convenient checkout experience for every customer. Whether you are discovering a dreamlike figurine, selecting a sculptural lighting piece, or choosing a celestial-inspired sculpture, we want every purchase to be supported by clear payment information and responsible security practices.

This Payment & Security Policy explains the payment methods available through our store, payment authorization, checkout security, pricing, refunds, transaction verification, and related payment practices for purchases made through iskarly.com.

Payment Methods

Available payment methods for your order will be displayed during checkout.

Payment options may vary depending on your location, selected currency, device type, order value, and the payment service providers available at the time of purchase.

Only payment methods displayed as available during checkout can be used to complete your order.

Please review the available options and select your preferred payment method before submitting your payment.

Payment Authorization

All orders are subject to payment authorization, verification, and fraud-prevention review.

Your payment provider, issuing bank, card network, or other financial institution may approve or decline a transaction, request additional verification, place a temporary authorization hold, apply transaction limits, or require additional security checks.

ISKARLY does not control the approval decisions, verification procedures, authorization hold periods, or release schedules of independent payment providers and financial institutions.

If your payment is declined, please verify your payment information, contact your bank or payment provider, or try another payment method available during checkout.

Checkout Security

ISKARLY uses its e-commerce platform together with participating third-party payment providers to support checkout and payment processing.

Depending on the selected payment method, transactions may be processed through systems operated by the e-commerce platform, payment processors, card networks, banks and financial institutions, or other authorized payment service providers.

We take reasonable steps to support a secure online shopping environment. However, no method of online transmission, electronic processing, or data storage can be guaranteed to be completely secure.

For your protection, we recommend using trusted devices and secure networks when making purchases, keeping your account credentials confidential, verifying that you are visiting iskarly.com before entering payment information, and avoiding the transmission of sensitive financial information through email or customer support messages.

ISKARLY will never ask you to provide your complete credit card number, CVV or security code, online banking password, or other sensitive financial credentials through email.

Pricing and Order Total

Before completing your purchase, the checkout page will display the applicable product prices, quantities, discounts or promotional adjustments, shipping charges, applicable taxes, and final order total.

Please review your order details carefully before submitting payment.

The amount displayed during checkout before your order is completed will generally be the amount authorized for the transaction, subject to any separate fees imposed by your bank or payment provider.

If you notice a discrepancy in your order total, please review the applicable product prices, promotional conditions, shipping charges, and taxes before completing your purchase.

Currency and Foreign Exchange

Prices on iskarly.com are displayed and processed in U.S. dollars (USD) unless otherwise stated during checkout.

If your payment method uses a currency other than U.S. dollars, your bank, card issuer, or payment provider may apply currency conversion rates, foreign transaction fees, exchange-rate adjustments, or other financial institution charges.

These rates and charges are determined independently by your payment provider and are not controlled by ISKARLY.

For information about the final amount charged in your local currency, please contact your bank or payment provider.

Temporary Authorization Holds

In some cases, your bank or card issuer may display a temporary or pending authorization before a payment has been fully completed.

A pending authorization does not necessarily mean that a final charge has been completed.

If a payment attempt is unsuccessful or an order is canceled, the time required for a temporary authorization to disappear depends on your bank, card issuer, or payment provider.

ISKARLY does not control the timing of authorization releases, and the availability of funds is subject to the procedures of the relevant financial institution.

Failed or Declined Payments

Payments may be declined for various reasons, including incorrect payment information, insufficient funds, bank or card restrictions, billing information mismatches, security verification requirements, fraud-prevention screening, payment-provider limitations, or technical and network issues.

If payment cannot be successfully authorized, your order may not be completed.

Please verify the information entered during checkout and contact your bank or payment provider if you require additional details about a declined transaction. You may also try another available payment method.

Duplicate or Unexpected Charges

If you believe you have been charged more than once for the same order, first check whether one of the transactions appears as a pending or temporary authorization.

If you still believe an incorrect or duplicate charge has occurred, please contact our customer support team at service@iskarly.com.

To help us investigate, please provide your order number, the email address used during checkout, the transaction date, and the amount charged.

For your security, do not send your complete payment card number, CVV or security code, online banking password, or other sensitive financial credentials by email.

Our team will review the information provided and advise you on the appropriate next steps.

Discount Codes and Promotions

Discount codes, promotional codes, and special offers must generally be entered or applied before checkout is completed.

Promotional offers may be subject to eligibility requirements, expiration dates, minimum purchase requirements, product exclusions, geographic restrictions, usage limits, and other promotion-specific conditions.

Unless expressly stated otherwise, discount codes cannot be combined with other offers, exchanged for cash, or applied retroactively to completed orders. Certain promotions may also be limited to one use per customer or order.

The terms displayed with the applicable promotion will govern that offer.

Please review the conditions of any promotional offer before completing your purchase. If a discount does not appear as expected, verify its eligibility and applicable requirements before submitting payment.

Taxes and Other Charges

Applicable taxes and shipping charges will be displayed during checkout where required or supported.

International orders may also be subject to customs duties, import taxes, brokerage fees, customs clearance charges, or other local charges.

These charges depend on the destination country, local regulations, customs authorities, and applicable service providers.

Unless otherwise stated during checkout or required by applicable law, additional import-related charges are generally the responsibility of the recipient.

For further information about delivery arrangements and potential international shipping requirements, please review our Shipping Policy.

Refunds

Approved refunds are generally issued to the original payment method used for the purchase unless another method is required or permitted by the applicable payment provider or applicable law.

Once ISKARLY has issued a refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Processing times vary and are determined by the relevant financial institution or payment provider.

For information about refund eligibility, return requirements, and applicable procedures, please review our Return & Refund Policy.

Payment Verification and Fraud Prevention

To help protect our customers and maintain the security of our store, certain transactions may require additional review or verification.

ISKARLY may delay fulfillment, request reasonable verification information, refuse an order, or cancel a transaction where reasonably necessary due to suspected fraud, unauthorized payment activity, failed payment verification, inconsistent transaction information, unusual order activity, or other reasonable security concerns.

These measures are intended to help protect customers and reduce the risk of unauthorized transactions.

If an order is canceled after payment has been successfully captured, an appropriate refund will be issued in accordance with our applicable policies, payment provider procedures, and relevant legal requirements.

Payment Privacy

Information provided during checkout may be processed by ISKARLY, our e-commerce platform, payment processors, banks and card issuers, fraud-prevention providers, shipping or fulfillment providers where necessary, and other service providers involved in completing your transaction.

The information processed will depend on the nature of your transaction, the payment method selected, and the services required to fulfill your order.

For details about how personal information is collected, used, disclosed, and protected, please review our Privacy Policy.

Independent payment providers may also process information according to their own privacy policies, terms, and applicable legal requirements.

Account and Payment Information Security

Customers are responsible for maintaining the security of their account information and taking appropriate precautions when accessing their accounts or completing purchases.

We recommend using strong and unique passwords, keeping login information confidential, avoiding sharing account access with unauthorized persons, using secure internet connections when making purchases, and reviewing order confirmations for accuracy.

If you believe your account or payment information has been used without authorization, please contact us as soon as possible at service@iskarly.com.

For your protection, do not include complete payment card details, security codes, or account passwords in your message.

Contact Us

If you have questions regarding payments, charges, discount codes, checkout, refunds, or a transaction associated with your order, please contact our customer support team through the official channels below.

Brand: ISKARLY

Website: iskarly.com

Legal Entity: Xuzhou Qizhishui Trading Co., Ltd.

Registered Address: Room 409-1, 4th Floor, Building 1, Fengzhuang Village, Liuxin Town, Xuzhou Huaihai International Port Area (No. 6, Liufeng Line, County Road 301), Xuzhou, Jiangsu Province, China.

Unified Social Credit Code: 91320311MAEELHB49F

Customer Support Email: service@iskarly.com

For order-related inquiries, please include your order number and the email address used during checkout so our team can assist you more efficiently.

For your security, please do not send complete credit card numbers, CVV or security codes, account passwords, or online banking credentials by email.

iskarly.com is owned and operated by Xuzhou Qizhishui Trading Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

A Considered Shopping Experience

At ISKARLY, we believe that discovering distinctive design should be accompanied by a clear and dependable purchasing experience. Whether you are choosing a dreamlike figurine, an expressive sculptural light, or a celestial-inspired artwork, we aim to make the payment process straightforward and provide clear information when questions arise.

Thank you for choosing ISKARLY and exploring a collection shaped by imagination, artistic form, and celestial inspiration.

ISKARLY — Where Imagination Takes Form.