At ISKARLY, we aim to provide a clear, considerate, and reliable return experience that reflects the care we put into our collection of Dreamland Figurines, Sculptural Lighting, and Celestial Sculptures.

This Return & Refund Policy applies to eligible purchases made through iskarly.com. It explains our return procedures, eligibility requirements, refund process, and the steps to take if an item arrives damaged, defective, incorrect, or incomplete.

1. 30-Day Return Window

Customers may request a return within 30 days after confirmed delivery of an eligible order.

Before returning any product, please contact our customer support team at service@iskarly.com. Our team will review your request, confirm eligibility, and provide the applicable return instructions and return address information.

Please do not send products back without contacting us first. Returns sent without prior authorization or to an unauthorized address may experience delays or may not be processed.

2. Return Eligibility

Unless a product arrives damaged, defective, incorrect, or incomplete, or is otherwise eligible for a remedy under applicable law, returned products should generally be unused or in like-new condition, free from customer-caused damage, and unaltered.

Please return the product with all original components, included accessories, product inserts, and instructions where provided. For Sculptural Lighting products, this may include power adapters, charging cables, remote controls, or other supplied accessories. Please also include the original protective packaging where reasonably possible.

Proof of purchase, such as your order number or order confirmation email, may be required.

Because ISKARLY products may feature intricate sculptural details, delicate decorative finishes, specialized materials, lighting components, or other sensitive elements, returned items should be packaged carefully to help prevent damage during transportation.

We may inspect returned products before determining whether a refund can be approved.

3. Opened or Used Products

Opening a product does not automatically make it ineligible for return.

However, where permitted by applicable law, preference-based returns of opened or used products may be subject to inspection. Returned products should not show signs of excessive use, misuse, customer-caused scratches, cracks, breakage, or other damage, unauthorized repair, modification, missing accessories, or damage resulting from improper cleaning, storage, handling, or use.

For Sculptural Lighting products, return eligibility may depend on whether the item has been installed, modified, damaged, or used beyond reasonable inspection purposes, subject to applicable law and the product-specific return conditions.

Where a product has experienced a material loss in value because of customer handling beyond what was reasonably necessary to inspect or evaluate it, an appropriate deduction may apply where permitted by law.

4. Non-Returnable Items

Where permitted by applicable law, certain products may not be eligible for preference-based returns. These may include customized or personalized products, gift cards, products clearly marked as final sale, products damaged through misuse or improper handling, products modified or repaired without authorization, and products missing significant components because of customer handling.

Other products may be excluded from preference-based returns when they have been expressly identified as non-returnable before purchase.

Any product-specific exclusions will be stated on the applicable product page or communicated before the return is approved.

Nothing in this section limits statutory consumer rights that cannot legally be excluded.

5. Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your ISKARLY order promptly after delivery.

This is particularly important for products featuring delicate figurine details, sculptural structures, specialized decorative finishes, lighting components, lampshades, power adapters, charging modules, USB cables, switches, control components, or other sensitive parts.

If your order arrives broken, damaged, defective, incorrect, or incomplete, or if accessories or components are missing, please contact our customer support team as soon as reasonably possible.

To help us review the issue, please provide your order number, the product name, clear photographs of the product, photographs of the inner protective packaging and outer shipping package, a photograph of the shipping label where available, and a short video demonstrating the issue when relevant.

For Sculptural Lighting products, a video may be particularly helpful when the issue involves a power connection, lighting failure, charging function, switch or control operation, adapter or cable, or structural damage.

After reviewing the information, we will explain the appropriate next steps based on the circumstances, our applicable policies, and applicable consumer protection law.

6. Basic Product Checks Before Return

For certain functional issues, our customer support team may first offer reasonable product checks or troubleshooting guidance.

Depending on the product, these checks may include confirming that a power connection is secure, checking adapter compatibility, reviewing charging connections, checking switch or control functions, confirming product assembly, or referring to the supplied product instructions and care information.

For sculptural lighting products, we may request photographs or additional information to better understand the nature of the issue.

You are not required to continue using any product that appears damaged, unsafe, or unsuitable for continued use.

7. Return Shipping Costs

For preference-based returns, including a change of mind, an incorrect product selection by the customer, no longer wanting the product, dissatisfaction with personal preferences, or other reasons not caused by an error on our part, customers are generally responsible for return shipping costs where permitted by applicable law.

If ISKARLY confirms that a product was damaged during delivery, defective, incorrectly supplied, incomplete, or otherwise eligible for seller-paid return costs under applicable law, we will provide the appropriate return or resolution instructions.

Please do not independently purchase expensive international return shipping before receiving instructions from our customer support team.

8. Original Shipping Charges

Original shipping charges are generally non-refundable for preference-based returns unless otherwise expressly stated by ISKARLY, the return results from an error on our part, the product was defective, damaged, or incorrectly supplied, or applicable law requires reimbursement.

Any refund of original shipping charges will be handled in accordance with the circumstances of the return and the applicable legal requirements.

9. Return Address

Return addresses may vary depending on the product type, fulfillment location, customer destination, warehouse location, logistics arrangements, and nature of the return.

For this reason, please do not return products to our registered corporate address unless our customer support team specifically instructs you to do so.

The correct return address and applicable shipping instructions will be provided after your return request has been reviewed and approved.

10. Return Packaging

ISKARLY products may feature intricate figurine details, sculptural forms, delicate decorative finishes, lampshades, LED components, power adapters, charging parts, cables, or other sensitive elements.

Customers should package returned products carefully to reduce the risk of damage during return transportation.

Where reasonably possible, please include the main product, all supplied accessories, power adapters and charging cables where applicable, remote controls or detachable components where included, product inserts or instructions, original protective materials, original product packaging, and any other items originally included with the order.

Delicate decorative pieces and sculptural lighting products should be securely protected against movement, impact, bending, and damage inside the package.

Customers are responsible for ensuring that preference-based returns are adequately packaged for shipping, subject to applicable law.

11. Missing Accessories or Components

Where permitted by applicable law, a refund may be reduced if returned products are missing components originally supplied with the order.

Depending on the product, these components may include power adapters, charging cables, remote controls, mounting accessories, detachable parts, product manuals, protective packaging, or other included accessories.

Any deduction will be assessed according to the circumstances of the return and applicable law.

12. Return Inspection

Once a returned product has been received, we may inspect it to confirm its identity, return eligibility, condition, reason for return, included accessories, and included components.

For Sculptural Lighting products, the inspection may also consider the condition of lighting elements, electrical components, decorative structures, and other product-specific details.

Approval of a return request does not necessarily mean that a refund has been approved before the returned product has been received and inspected.

The final outcome will depend on the inspection results, the applicable return conditions, and any consumer rights that apply to your purchase.

13. Refunds

If a return is approved following inspection, the refund will generally be issued to the original payment method.

Once ISKARLY issues the refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Processing times vary and are controlled by the relevant financial institution or payment provider.

If you have questions about a refund that has already been issued, please contact our customer support team at service@iskarly.com.

14. Refund Deductions

Where permitted by applicable law, an appropriate deduction may be made for a material loss in value resulting from missing accessories, missing components, excessive use, customer-caused scratches, cracks, breakage, other damage, unauthorized modification, unauthorized repair, improper cleaning, improper handling, or damage caused after delivery.

Any deduction will be assessed according to the individual circumstances of the return and applicable legal requirements.

Nothing in this section permits deductions that are prohibited by applicable consumer protection law.

15. Exchanges

Exchange availability depends on current product availability and inventory.

ISKARLY products may be offered in different colors, sizes, finishes, styles, lighting modes, or other product variations, depending on the individual design. The preferred replacement may not always be available.

Where direct exchanges are unavailable, the most practical option may be to request a return for the eligible original product, complete the approved return process, and place a new order for the preferred item.

Please contact our customer support team before returning a product for exchange. Our team will explain the available options and applicable requirements.

16. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it.

Email: service@iskarly.com

We will make reasonable efforts to assist before fulfillment begins. However, cancellation cannot be guaranteed once an order has entered processing, picking or packing, protective packaging, fulfillment, shipping preparation, or dispatch.

If the order has already shipped, you may need to follow the applicable return procedure after delivery.

Any cancellation request will be reviewed according to the current status of the order and applicable legal requirements.

17. Refunds for Canceled Orders

If we successfully cancel an order after payment has already been processed, an appropriate refund will be issued to the original payment method or another method permitted by the applicable payment provider.

Your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.

The time required for the funds to become available depends on the relevant financial institution or payment service provider.

18. Refused or Unclaimed Deliveries

Refusing delivery does not automatically qualify an order for a full refund.

If a package is refused, unclaimed, or returned to the sender, please contact our customer support team so that we can review the shipment status, applicable carrier charges, product condition, return eligibility, and other relevant circumstances.

Where permitted by applicable law, reasonable shipping or return costs may be deducted from a preference-based refund if those costs resulted from refusing or failing to accept an otherwise valid delivery.

Any applicable deduction will be assessed according to the circumstances and relevant legal requirements.

19. International Returns

International returns may involve additional shipping costs, customs procedures, carrier requirements, documentation, and transit time.

Products featuring sculptural structures, delicate decorative finishes, or electronic lighting components may also require additional protective packaging for international return transportation.

Please contact us at service@iskarly.com before sending any international return.

We are not responsible for unnecessary customs charges or shipping expenses incurred because a return was sent without following the provided instructions, except where responsibility cannot lawfully be excluded.

Customers should review any relevant shipping and customs requirements before arranging an international return.

20. Consumer Rights

This Return & Refund Policy supplements and does not replace consumer rights provided by applicable law.

Depending on your country, state, province, or region, you may have additional statutory rights relating to defective products, product conformity, damaged products, repairs, replacements, returns, refunds, and cancellation or withdrawal rights.

Nothing in this policy is intended to waive or restrict rights that cannot legally be excluded.

Where mandatory consumer protection laws provide greater rights than this policy, those legal rights will continue to apply.

21. Contact Us

If you have questions regarding a return, refund, exchange, damaged product, defective item, or order cancellation, please contact our customer support team through the official email address below.

Brand: ISKARLY

Website: iskarly.com

Legal Entity: Xuzhou Qizhishui Trading Co., Ltd.

Registered Address: Room 409-1, 4th Floor, Building 1, Fengzhuang Village, Liuxin Town, Xuzhou Huaihai International Port Area (No. 6, Liufeng Line, County Road 301), Xuzhou, Jiangsu Province, China.

Unified Social Credit Code: 91320311MAEELHB49F

Customer Support Email: service@iskarly.com

For order-related inquiries, please include your order number and the email address used during checkout.

For damaged decorative pieces, defective sculptural lighting components, or other product-related concerns, please include clear photographs and videos where relevant to help our team assess the situation.

For your security, please do not send complete payment card information, CVV or security codes, or account passwords by email.

iskarly.com is owned and operated by Xuzhou Qizhishui Trading Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

Our Commitment to a Considered Experience

At ISKARLY, we believe that a distinctive piece should be accompanied by a thoughtful and dependable customer experience. Whether your selection is a dreamlike figurine, an expressive lighting design, or a celestial-inspired sculpture, we aim to handle questions and concerns with clarity, care, and professionalism.

If something about your order does not meet expectations, our customer support team is here to help you understand the available options and the appropriate next steps.

Thank you for choosing ISKARLY and becoming part of our world of imaginative forms, sculptural expression, and celestial inspiration.

ISKARLY — Where Imagination Takes Form.