At ISKARLY, we believe that thoughtfully designed objects deserve a dependable customer experience. From dreamlike figurines and sculptural lighting to celestial-inspired sculptures, we aim to provide carefully selected products and attentive support throughout your ownership experience.

If your product arrives damaged, proves defective, or develops a qualifying manufacturing issue during the applicable warranty period, our customer support team will review your claim and work with you to determine an appropriate solution.

90-Day Limited Warranty

Most ISKARLY products purchased through iskarly.com are covered by a 90-day limited warranty, beginning on the date your order is delivered.

This limited warranty applies to eligible manufacturing defects and functional issues that arise during normal, intended use within the applicable warranty period.

Depending on the circumstances, the available resolution may include a replacement product, a replacement component or accessory where available, store credit, or a refund where appropriate.

The specific resolution will depend on the nature of the issue, product availability, the circumstances of the warranty claim, and applicable consumer protection laws.

What Is Covered

Manufacturing Defects

This warranty may cover defects in materials or workmanship that affect the normal structure, appearance, operation, or intended functionality of an eligible product.

Sculptural Lighting Functionality

For ISKARLY products incorporating lighting or electrical components, eligible warranty issues may include defects affecting LED lighting components, lighting modes, power connections, charging functions, switches, control functions, or internal components necessary for normal operation.

Such issues must arise during normal, intended use and must not result from misuse, unauthorized modification, or external damage.

Structural and Construction Defects

Eligible coverage may include manufacturing-related problems with a product's construction, assembly, or components that are not caused by accidental damage, improper handling, unauthorized modification, or misuse.

For decorative figurines and celestial sculptures, qualifying defects may involve structural components or workmanship issues that materially affect the product's intended use or integrity.

Products Damaged on Arrival

Products that arrive broken, damaged, defective, or unusable because of shipping or handling may qualify for warranty assistance or another appropriate remedy under our applicable policies and relevant law.

Please contact our customer support team promptly after delivery so that we can review the circumstances and advise you on the next steps.

What Is Not Covered

Unless otherwise required by applicable law, this limited warranty does not cover damage or issues caused by accidental drops, impacts, cracks, or breakage; improper installation or assembly; misuse or use outside the product's intended purpose; incompatible power sources, adapters, or accessories; excessive moisture, water, heat, chemicals, or unsuitable environmental conditions; normal wear and tear; cosmetic changes resulting from regular use; unauthorized repairs, modifications, or alterations; improper cleaning or maintenance; loss or theft; or damage occurring after the applicable warranty period.

Minor variations in color, finish, texture, brightness, material characteristics, sculptural contours, or decorative details are generally not considered defects when they do not materially affect the product's intended functionality or when they are inherent characteristics of the materials and manufacturing process.

For artistic decorative pieces, variations in surface appearance or finish may reflect the characteristics of the individual materials and design. Such differences do not automatically indicate a manufacturing defect.

Damaged or Defective Items

If your ISKARLY product arrives damaged, defective, or with missing components, please contact our customer support team as soon as reasonably possible after delivery.

To help us assess your request, please provide your order number, the product name, the email address used during checkout, and a brief description of the issue.

Please also include clear photographs showing the affected area. If the item was damaged during shipping, photographs of the inner packaging, outer shipping box, and shipping label may be helpful. For functional issues involving sculptural lighting, a short video demonstrating the problem may also assist our review.

Please retain the original product and packaging until our customer support team has reviewed your request and provided further instructions.

How to Make a Warranty Claim

To submit a warranty claim, contact our customer support team at service@iskarly.com.

Please include your order number, product name, a clear description of the issue, and any relevant photographs or videos.

Our team aims to review warranty inquiries and respond within 24–48 business hours. Additional information may be requested when necessary to understand the issue, verify eligibility, and determine an appropriate resolution.

Once the review is complete, we will explain the available options based on the product, the circumstances of the claim, the applicable warranty conditions, and any relevant consumer rights.

Replacement Products

If a replacement is approved, we will make reasonable efforts to provide the same product.

If the original item is unavailable, we may offer a comparable replacement, a replacement component where available, store credit, or another appropriate solution, depending on the circumstances and applicable requirements.

Replacement availability may vary according to current inventory, product variations, and the continued availability of specific designs or components.

Where an alternative product is proposed, our team will communicate the available option before proceeding.

Refunds

Warranty approval does not automatically guarantee a monetary refund.

Refund eligibility is determined according to the nature of the issue, the applicable warranty conditions, our Return & Refund Policy, and any consumer protection laws that apply.

When a refund is approved, it will normally be issued to the original payment method unless another method is permitted by the applicable payment provider or required by law.

Processing times may vary depending on your bank, card issuer, or payment service provider.

Returns and Warranty Are Different

Our Return & Refund Policy applies to eligible purchases you wish to return within the applicable return period, subject to the relevant eligibility requirements.

Our Limited Warranty addresses qualifying manufacturing defects and product-related functional issues that arise during the applicable warranty period.

These policies serve different purposes and may have different requirements. Please review the Return & Refund Policy for complete information about return eligibility, return shipping, refunds, and related procedures.

Nothing in this policy limits any statutory rights or remedies that cannot legally be excluded.

Shipping Damage

If your package appears damaged upon delivery, we recommend photographing the outer packaging before opening it, where practical.

If the product inside is also damaged, please contact our customer support team and provide photographs of the outer packaging, shipping label, damaged product, and any affected internal protective packaging.

For sculptural lighting products, photographs or videos showing damaged electrical components, structural elements, or other affected parts may help us evaluate the situation.

Please retain the product and packaging until you receive further instructions. Our team will review the information and advise you on the appropriate next steps under the applicable policy and relevant law.

Product Care

Proper care can help preserve the appearance, condition, and intended functionality of your ISKARLY collection.

Handle figurines, sculptural objects, decorative finishes, lampshades, cables, adapters, and electronic components carefully. Follow the product-specific instructions supplied with your purchase, use items only for their intended purpose, and avoid unnecessary exposure to excessive moisture, heat, harsh chemicals, or unsuitable environmental conditions.

For cleaning, use methods and materials appropriate to the specific product and its finish. Avoid excessive pulling, bending, twisting, or impact, and store detachable accessories properly when they are not in use.

For sculptural lighting products, use compatible power sources and accessories where applicable. Do not modify internal electrical components or attempt unauthorized repairs.

Improper use, installation, cleaning, or maintenance may affect warranty eligibility where permitted by applicable law.

Consumer Rights

This limited warranty is provided in addition to any rights or remedies available under applicable consumer protection laws.

Nothing in this policy is intended to exclude, restrict, or replace any consumer rights that cannot legally be excluded or restricted.

Depending on your country, state, province, or region, you may have additional statutory rights relating to defective products, product conformity, repairs, replacements, returns, refunds, or other remedies.

Where mandatory consumer protection laws provide greater rights than this policy, those legal rights will continue to apply.

Contact Us

If you have questions about a product, warranty coverage, or an existing claim, please contact our customer support team through the official email address below.

Brand: ISKARLY

Website: iskarly.com

Legal Entity: Xuzhou Qizhishui Trading Co., Ltd.

Registered Address: Room 409-1, 4th Floor, Building 1, Fengzhuang Village, Liuxin Town, Xuzhou Huaihai International Port Area (No. 6, Liufeng Line, County Road 301), Xuzhou, Jiangsu Province, China.

Unified Social Credit Code: 91320311MAEELHB49F

Customer Support Email: service@iskarly.com

We aim to respond to customer inquiries within 24–48 business hours.

For existing orders or warranty claims, please include your order number and the email address used during checkout. For damaged decorative pieces, defective sculptural lighting components, or other product-related issues, relevant photographs and videos can help us review your request more efficiently.

iskarly.com is owned and operated by Xuzhou Qizhishui Trading Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

Our Commitment to Your ISKARLY Experience

At ISKARLY, we believe that every piece should be accompanied by a thoughtful and dependable customer experience. Whether you choose a dreamlike figurine, a distinctive sculptural lighting design, or a celestial-inspired sculpture, we aim to address your questions and concerns with clarity, care, and professionalism.

If an issue arises with your purchase, our customer support team is here to help you understand the available options and the appropriate next steps.

Thank you for choosing ISKARLY and discovering a world where imaginative forms, artistic expression, and celestial inspiration come together.

ISKARLY — Where Imagination Takes Form.