Last Updated: September 21, 2026

At ISKARLY, we value the trust you place in us when exploring our collections, placing an order, or communicating with our team. We are committed to handling personal information responsibly and providing a transparent shopping experience.

ISKARLY operates this website and online store, including related content, features, tools, products, and services, to provide customers with a convenient and reliable shopping experience (the "Services").

The ISKARLY online store is owned and operated by Xuzhou Qizhishui Trading Co., Ltd. ISKARLY is powered by Shopify, which provides the e-commerce infrastructure that enables us to offer our Services.

This Privacy Policy explains how we collect, use, disclose, and process your personal information when you visit iskarly.com, explore our Dreamland Figurines, Sculptural Lighting, and Celestial Sculptures collections, place an order, communicate with customer support, interact with advertisements, or otherwise use our Services.

If any conflict exists between our Terms & Conditions and this Privacy Policy regarding the collection, processing, use, or disclosure of personal information, this Privacy Policy will apply to those privacy-related matters.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge the practices described in this Privacy Policy, subject to any consent requirements and rights provided by applicable law.

1. Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you, relates to you, describes you, or can reasonably be associated with you.

Personal information does not include information that has been collected anonymously or processed in a way that it can no longer reasonably identify an individual.

Depending on how you interact with ISKARLY, applicable laws, and your privacy choices, we may collect or process the following categories of information.

Contact Information: Your name, email address, telephone number if voluntarily provided, billing address, and shipping address.

Account Information: Account details, login information, saved addresses, preferences, and related settings where applicable.

Order and Transaction Information: Products viewed, products added to your cart, items purchased, order history, payment status, returns, exchanges, cancellations, and transaction identifiers. This may include information about purchases from our Dreamland Figurines, Sculptural Lighting, and Celestial Sculptures collections.

Payment Information: Payment details processed through third-party payment providers. ISKARLY generally does not store complete payment card numbers or security codes.

Customer Support Information: Messages, order details, product questions, photographs, and other information you voluntarily provide when contacting our support team.

Device Information: Browser type, device type, operating system, IP address, network information, and online identifiers.

Website Usage Information: Pages visited, products viewed, search activity, shopping behavior, checkout interactions, referring websites, and visit dates and times.

Advertising and Analytics Information: Advertising interactions, campaign information, conversion events, and measurement information where permitted by applicable law.

Cookie and Privacy Preference Information: Cookie choices, consent preferences, and browser or device privacy signals.

The information collected may vary depending on the Services you use, the technologies enabled on our website, your privacy choices, and the requirements of applicable law.

2. Sources of Personal Information

ISKARLY may collect personal information from the following sources.

Directly From You: When you place an order, create an account, subscribe to communications, contact customer support, or provide information through our website.

Automatically Through Our Website: Through cookies, pixels, scripts, tags, local storage, server logs, and similar technologies.

Shopify and E-commerce Service Providers: Through platforms and services that support our online store operations.

Payment Providers: Through payment processors that securely process transactions.

Shipping and Logistics Providers: Through companies involved in order fulfillment, delivery, and tracking services.

Advertising and Analytics Providers: Through services that help us understand website performance, customer interactions, and advertising effectiveness.

Fraud Prevention and Security Providers: Through services that assist with protecting our website, transactions, and customers.

The sources available to us depend on how you interact with ISKARLY and which services or features you choose to use.

3. How We Use Your Personal Information

Depending on how you interact with ISKARLY and which Services you use, we may process personal information for the following purposes.

Providing and Improving Our Services

We use personal information to operate our website, process orders, arrange shipments, provide tracking updates, manage customer accounts, process returns or refunds, respond to inquiries, and improve the overall shopping experience.

This includes supporting customers as they explore our decorative collections, purchase products, and seek assistance with their orders.

Payments and Transactions

We may use personal information to process payments, verify transactions, prevent payment fraud, maintain order records, and manage refunds, cancellations, or other transaction-related activities.

Marketing and Advertising

Where permitted by applicable law, we may use information to measure advertising performance, understand customer interactions, improve marketing campaigns, analyze customer interests, and provide relevant communications.

Website Analytics and Improvement

We may analyze website activity, product interactions, browsing behavior, and customer journeys to improve website functionality, product presentation, navigation, and the overall user experience.

Security and Fraud Prevention

We may process information to identify, investigate, prevent, or respond to fraud, unauthorized activity, security issues, misuse, or other potentially harmful activities.

Communicating With You

We may use your personal information to provide customer support, answer questions, send order confirmations, provide shipping updates, respond to requests, and maintain communications related to your purchases or our Services.

Legal and Compliance Purposes

We may process personal information when necessary to comply with applicable laws, regulations, legal obligations, accounting requirements, contractual obligations, or lawful requests from authorities.

4. Cookies and Similar Technologies

ISKARLY and our service providers may use cookies, pixels, tags, scripts, local storage, APIs, and similar technologies to operate, analyze, and improve our website.

These technologies may be used for purposes including enabling essential website functions, maintaining shopping cart and checkout functionality, remembering website preferences, improving website performance, analyzing traffic and customer interactions, measuring advertising effectiveness, understanding product interests and shopping behavior, and supporting marketing activities where permitted by applicable law.

Cookies and similar technologies may generally include strictly necessary technologies, functional technologies, analytics technologies, and advertising technologies.

Strictly necessary technologies may remain active because they are required for essential website operations, including maintaining the shopping cart and enabling checkout.

Where required by applicable law, ISKARLY will request appropriate consent before enabling non-essential analytics or advertising technologies.

You may manage available cookie preferences through the cookie controls provided on our website. Your available choices may depend on your location, the technologies in use, and applicable legal requirements.

5. Advertising, Analytics, and AppLovin

ISKARLY may work with advertising, analytics, attribution, and measurement partners to understand customer interactions, evaluate advertising performance, improve marketing activities, and protect against fraudulent activity.

One advertising and measurement partner we may work with is AppLovin Corporation ("AppLovin").

Where enabled, AppLovin technologies may use cookies, pixels, scripts, APIs, or similar technologies.

Depending on the technical configuration, applicable law, and your privacy choices, information processed by advertising partners may include IP addresses, browser and device information, device or advertising identifiers, website browsing activity, product views and shopping interactions, search activity, cart and checkout events, purchase and conversion information, advertising interactions, campaign performance information, and cookie or privacy preference signals.

AppLovin and similar partners may process information for purposes such as advertising measurement, conversion attribution, advertising optimization, fraud prevention, security, and improvement of advertising services where permitted by applicable law.

ISKARLY does not intentionally provide sensitive personal information for advertising purposes.

The specific information processed and the purposes of that processing may depend on the services enabled, the applicable technical configuration, and your privacy choices.

6. How We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate our business, provide our Services, complete transactions, maintain website security, measure advertising performance, or comply with legal obligations.

Recipients may include Shopify and e-commerce platform providers, payment processors and financial service providers, shipping and logistics providers, customer support service providers, technology and hosting providers, security providers, analytics and measurement providers, advertising and attribution providers, fraud prevention and risk management providers, professional advisers and legal service providers, and government authorities where legally required.

We may also disclose information in connection with business transactions such as mergers, acquisitions, financing, restructuring, or transfers of business assets.

The information shared with each recipient will depend on the services being provided and the purpose for which the information is required. Where applicable, disclosures are subject to relevant contractual, legal, and privacy requirements.

7. Relationship With Shopify

Our online store is hosted through Shopify.

Shopify may collect and process personal information related to your access to and use of our Services to provide, maintain, secure, and improve Shopify services.

Information submitted through iskarly.com may be processed by Shopify and other service providers located in different countries, depending on service requirements.

For more information about Shopify's privacy practices, please review Shopify's Consumer Privacy Policy:

https://privacy.shopify.com/en

Your interactions with Shopify services may also be subject to Shopify's own terms, privacy practices, and applicable legal requirements.

8. Targeted Advertising and Privacy Choices

Depending on applicable privacy laws, certain advertising-related processing activities may be considered targeted advertising, sharing, or other regulated activities.

Where applicable, you may manage your choices through cookie preference controls available on our website, available privacy-choice tools, browser or device privacy settings, or by contacting ISKARLY customer support.

Where legally required and technically supported, ISKARLY respects applicable privacy preference signals, including Global Privacy Control (GPC).

The availability of particular choices may depend on your location, the relevant privacy laws, and the technologies used by our website and service providers.

9. Marketing Communications

Where permitted by applicable law, ISKARLY may send promotional communications regarding products, offers, collection updates, or services.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in those communications.

Even after unsubscribing from marketing communications, you may still receive important transactional messages related to orders, payments, shipping, returns, security, or customer support.

These operational communications are necessary to support purchases and respond to customer requests and are separate from promotional marketing messages.

10. Third-Party Websites and Links

Our website may contain links to third-party websites, payment services, social media platforms, or other online services.

Third-party websites may have privacy practices that differ from those of ISKARLY. We are not responsible for the privacy, security, or content practices of third-party services that we do not control.

We encourage you to review the privacy policies of third-party services before providing personal information or interacting with their features.

Accessing a third-party website through a link on our website does not mean that ISKARLY controls that website or endorses all of its privacy practices.

11. Children's Privacy

ISKARLY's website and shopping Services are intended for general customers and are not directed toward children.

We do not knowingly collect personal information from children where parental consent or another legal basis is required under applicable law.

If you believe that a child has provided personal information to us improperly, please contact our customer support team so we can review the circumstances and take appropriate action.

12. Security of Your Information

ISKARLY uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

These measures are intended to support the responsible handling of information throughout our online store operations and customer service activities.

However, no internet transmission, electronic communication, or storage system can be guaranteed to be completely secure.

Please do not send sensitive information, such as complete payment card numbers, passwords, or security codes, through ordinary email communications.

13. Data Retention

ISKARLY retains personal information only for as long as reasonably necessary for purposes including processing and maintaining customer orders, providing customer support, handling returns and refunds, managing exchanges, preventing fraud, maintaining website security, resolving disputes, and meeting legal, tax, accounting, and other applicable obligations.

The retention period may vary depending on the type of information, the purpose for which it was collected, the nature of your relationship with us, and applicable legal requirements.

When personal information is no longer reasonably required for these purposes, we will take appropriate steps to delete it or otherwise process it in accordance with applicable law.

14. Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information.

Right to Access: You may be able to request information about the personal data we hold about you.

Right to Delete: You may be able to request deletion of certain personal information, subject to applicable exceptions.

Right to Correct: You may be able to request correction of inaccurate personal information.

Right to Portability: You may be able to request a copy of eligible personal information in a portable format.

Right to Object: You may be able to object to certain types of processing.

Right to Withdraw Consent: Where processing is based on consent, you may be able to withdraw that consent.

Right to Opt Out: Where applicable, you may be able to opt out of certain advertising-related processing activities.

The availability and scope of these rights depend on applicable law. Certain information may need to be retained where required or permitted by law, including for transaction records, legal compliance, security, or dispute resolution.

To inquire about your privacy rights or submit a request, please contact us at service@iskarly.com. We may need to verify your identity and the legitimacy of your request before taking action.

15. International Data Transfers

ISKARLY works with service providers, technology partners, payment providers, advertising partners, and logistics providers that may operate in different countries.

As a result, personal information may be transferred, processed, or stored outside your country of residence.

Privacy and data protection laws in those countries may differ from the laws where you live.

Where required by applicable law, appropriate safeguards will be used for international data transfers.

The relevant safeguards and transfer arrangements may depend on the countries involved, the service providers used, and the legal requirements applicable to the transfer.

16. Changes to This Privacy Policy

ISKARLY may update this Privacy Policy from time to time to reflect changes in our business operations, website functions, technologies, service providers, or applicable legal requirements.

When updates are made, we will revise the "Last Updated" date displayed at the beginning of this policy.

We encourage you to review this page periodically to remain informed about our privacy practices.

Where required by applicable law, we will provide additional notice or obtain consent for material changes to the processing of personal information.

17. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise applicable privacy rights, please contact us through the official contact details below.

Brand: ISKARLY

Website: iskarly.com

Legal Entity: Xuzhou Qizhishui Trading Co., Ltd.

Registered Address: Room 409-1, 4th Floor, Building 1, Fengzhuang Village, Liuxin Town, Xuzhou Huaihai International Port Area (No. 6, Liufeng Line, County Road 301), Xuzhou, Jiangsu Province, China.

Unified Social Credit Code: 91320311MAEELHB49F

Customer Support Email: service@iskarly.com

iskarly.com is owned and operated by Xuzhou Qizhishui Trading Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

For privacy-related inquiries, please describe your question or request clearly in your email. If you are exercising a privacy right, please indicate the type of request so that we can review it and respond in accordance with applicable requirements.

For your security, do not include complete payment card numbers, CVV or security codes, account passwords, or other sensitive financial credentials in your message.

Our Commitment to Responsible Data Practices

At ISKARLY, we believe that trust is built through thoughtful service, clear communication, and responsible business practices.

Whether you are discovering a dreamlike figurine, exploring sculptural lighting, or choosing a celestial-inspired sculpture, we aim to handle your information with care while supporting the services needed to operate our store and fulfill your orders.

We are committed to maintaining transparent privacy information and addressing questions about the collection, use, and protection of personal information in accordance with applicable law.

ISKARLY — Where Imagination Takes Form.