These Terms and Conditions ("Terms") apply to purchases made through iskarly.com.

iskarly.com is operated by Xuzhou Qizhishui Trading Co., Ltd. and provides access to ISKARLY's collections of Dreamland Figurines, Sculptural Lighting, and Celestial Sculptures.

By submitting an order through our website, you acknowledge that you have read and understood these Terms and agree that your purchase is subject to these Terms and any other applicable policies available on iskarly.com.

1. Scope of These Terms

These Terms apply to purchases of products offered through iskarly.com, including decorative figurines, sculptural lighting, celestial-inspired sculptures, and other products made available through our online store.

Additional policies may also apply to your purchase, including our Shipping Policy, Return & Refund Policy, Payment & Security Policy, Privacy Policy, and applicable Product Support & Care information.

Where applicable, these policies should be read together with these Terms. In the event of any inconsistency, applicable mandatory consumer protection laws will prevail to the extent required by law.

2. Product Information

We make reasonable efforts to present our product descriptions, dimensions, materials, colors, finishes, functionality, pricing, images, and availability as accurately as possible.

ISKARLY products may include Dreamland Figurines, Sculptural Lighting, Celestial Sculptures, and other decorative objects inspired by imaginative forms, artistic expression, and celestial themes.

Actual product appearance may vary slightly due to screen or display settings, photography and lighting conditions, manufacturing tolerances, material or finish variations, differences between production batches, and packaging or design updates.

Products featuring distinctive materials, finishes, textures, lighting effects, colors, sculptural contours, or decorative elements may have minor variations in appearance. Such variations are normal characteristics of certain materials and manufacturing processes and do not necessarily indicate a product defect.

We reserve the right to correct errors, update product information, modify product availability, or revise website content where reasonably necessary.

If a significant error affects an order that has already been placed, we may contact you regarding available solutions or cancel the affected item and provide an appropriate refund, subject to applicable law.

3. Product Requirements and Usage Information

Certain ISKARLY products may include or require compatible components, depending on their design and intended functionality.

For Sculptural Lighting products, these components may include power adapters, USB charging cables, charging modules, LED components, switches, control functions, or other accessories specified on the individual product page.

Customers are responsible for reviewing product information, specifications, dimensions, material details, power requirements where applicable, and intended use before purchasing or using a product.

Product designs, components, lighting functions, materials, finishes, and included accessories may vary between models or versions.

Unless expressly stated otherwise, ISKARLY does not guarantee compatibility with third-party replacement parts, adapters, accessories, or electrical components.

Please refer to the relevant product page and accompanying instructions for information specific to your selected item.

4. Orders and Acceptance

After submitting an order, you may receive an automated order confirmation.

This confirmation acknowledges that we have received your order but does not necessarily represent final acceptance or confirmation that your order has been shipped.

ISKARLY reserves the right to refuse, limit, verify, or cancel orders where reasonably necessary, including situations involving payment authorization failure, suspected fraud, unauthorized payment activity, inventory limitations, incorrect pricing or product information, shipping restrictions, duplicate or unusual orders, abuse of promotional offers, legal or regulatory restrictions, or other circumstances preventing reasonable fulfillment.

If an order is canceled after payment has been successfully processed, an appropriate refund will be issued to the original payment method or another method permitted by the applicable payment provider and law.

5. Order Changes and Cancellations

If you need to change or cancel an order, please contact our customer support team as soon as possible.

Email: service@iskarly.com

We will make reasonable efforts to assist before fulfillment begins.

However, we cannot guarantee that changes or cancellations can be completed once an order has entered processing, picking or packing, fulfillment, shipping preparation, or dispatch.

If an order has already shipped, our Return & Refund Policy may apply.

Any cancellation request will be considered according to the current status of the order and applicable legal requirements.

6. Prices

Product prices displayed on iskarly.com are displayed and processed in U.S. dollars (USD) unless otherwise indicated during checkout.

Prices may vary depending on the product model, specifications, product variations, promotional eligibility, destination, applicable taxes, and shipping charges.

The final amount payable will be displayed during checkout before you complete your purchase.

ISKARLY may update product prices for future purchases at any time.

If an obvious pricing or technical error occurs, we reserve the right to correct the error and, where appropriate, contact you before fulfillment or cancel the affected order and provide an appropriate refund if payment has already been collected.

7. Taxes and Other Charges

Applicable taxes, shipping charges, and other order-related fees will be displayed during checkout where required or supported.

International orders may be subject to additional charges, including customs duties, import taxes, brokerage fees, customs clearance charges, and local government or carrier fees.

Unless otherwise stated during checkout or required by applicable law, these charges are generally the responsibility of the recipient.

Customers are encouraged to review any applicable import requirements before placing an international order.

8. Payment

Available payment methods are displayed during checkout and may vary depending on customer location, device type, order value, and the payment services available at the time of purchase.

By submitting payment information, you confirm that you are authorized to use the selected payment method, that the information provided is accurate and complete, and that you authorize the applicable transaction amount to be processed.

All transactions may be subject to authorization, verification, fraud prevention, and security checks.

For additional information about payment processing, transaction verification, and checkout security, please review our Payment & Security Policy.

9. Promotions and Offers

ISKARLY may occasionally provide promotional benefits, including promotional pricing, discount codes, product bundles, limited-time offers, free or reduced shipping promotions, and other special offers.

Promotional offers may include additional conditions, such as start and end dates, minimum purchase requirements, product exclusions, geographic restrictions, quantity limitations, customer eligibility requirements, and usage restrictions.

Unless otherwise stated, promotional offers cannot be combined, and discounts generally cannot be applied retroactively to completed orders.

ISKARLY reserves the right to modify, suspend, or discontinue promotional offers where permitted by applicable law.

The terms displayed with the relevant promotion will govern that offer.

10. Shipping and Delivery

Shipping methods, estimated delivery times, tracking availability, shipping charges, and related matters are governed by our Shipping Policy.

Any delivery timeframe provided is an estimate unless expressly stated otherwise. Actual delivery may be affected by circumstances outside ISKARLY's reasonable control, including carrier operations, customs processing, weather conditions, transportation disruptions, public holidays, remote delivery locations, and local delivery conditions.

Customers are responsible for providing complete and accurate shipping information during checkout.

ISKARLY products may feature intricate sculptural details, delicate decorative finishes, specialized materials, lampshades, LED modules, charging components, power cables, adapters, or other sensitive parts, depending on the product.

We take reasonable measures to package products appropriately for transportation. Customers should inspect their order promptly after delivery and contact our customer support team if an item arrives damaged, defective, incorrect, or incomplete.

Please refer to our Shipping Policy for further details.

11. Returns and Refunds

Returns, refunds, exchanges, damaged products, incorrect orders, and related procedures are governed by our Return & Refund Policy.

Please contact ISKARLY before returning a product so our customer support team can review your request and provide the applicable instructions.

Return eligibility, return shipping responsibilities, refund procedures, and any applicable conditions will be determined according to the relevant policy and applicable law.

Nothing in our return procedures is intended to limit consumer rights that cannot legally be excluded.

12. Damaged, Defective, or Incorrect Products

If your ISKARLY product arrives damaged, defective, incorrect, or incomplete, please contact our customer support team as soon as reasonably possible.

This may include issues involving figurines, sculptural structures, decorative finishes, lampshades, LED components, power adapters, charging cables, switches, control functions, or other product components.

To help us assess the situation, we may request your order number, clear photographs of the product, photographs of the original packaging, a photograph of the shipping label where available, and a short video demonstrating the issue where applicable.

Please retain the product and original packaging until our customer support team has reviewed your request and provided further instructions.

Depending on the circumstances, the applicable policies, and relevant consumer protection laws, available solutions may include a replacement, refund, repair where appropriate, or another suitable resolution.

13. Product Use and Care

ISKARLY products should be used only for their intended purpose and in accordance with the applicable product instructions, technical specifications, safety information, care recommendations, and product-specific guidance.

Decorative Figurines and Sculptures

Dreamland Figurines and Celestial Sculptures may feature distinctive shapes, delicate details, specialized finishes, or materials requiring careful handling.

Handle these products gently and avoid unnecessary impact, dropping, excessive pressure, or contact with abrasive materials. Use cleaning methods appropriate to the specific material and finish, and follow any care instructions supplied with the product.

Do not assume that a decorative object is suitable for outdoor display, immersion in water, or exposure to extreme environmental conditions unless the individual product information specifically confirms such suitability.

Sculptural Lighting

For lamps, sculptural lighting, and decorative illumination products, use the recommended power source and compatible accessories where applicable.

Handle lamps, shades, cables, adapters, and electronic components carefully. Avoid unnecessary impact, drops, or excessive pressure. Keep products away from excessive moisture unless specifically designed for such conditions.

Do not modify electrical components or internal wiring. Stop using the product if cables, adapters, or electrical components appear damaged, and follow the supplied instructions for installation, charging, and operation.

Electrical Safety

Use only compatible power supplies and accessories. Do not use damaged cables, adapters, or electrical components.

Keep electronic products away from water and excessive humidity unless specifically designed otherwise. Allow sufficient ventilation around lighting products during use and follow all safety instructions supplied with the product.

Improper use, installation, or maintenance may damage the product and may affect applicable warranty eligibility, subject to mandatory consumer protection laws.

14. Indoor and Outdoor Use

Unless an individual product page specifically states otherwise, ISKARLY decorative products and sculptural lighting are intended primarily for indoor environments.

Products should be protected from unnecessary exposure to rain, excessive moisture, extreme temperatures, prolonged direct sunlight, and harsh chemicals.

Any waterproof, water-resistant, or outdoor-use claim applies only where specifically stated for the individual product.

Customers should review the relevant product specifications before placing an item in an outdoor or otherwise exposed environment.

15. Product Dimensions and Material Variations

Measurements and specifications displayed on iskarly.com are provided as product references to help customers understand the scale, proportions, and characteristics of each item.

Minor variations may occur due to manufacturing processes, measurement methods, material characteristics, differences between production batches, or design updates.

Decorative products may also exhibit slight differences in color tone, finish, texture, sculptural details, or surface appearance because of material properties, manufacturing methods, and display conditions.

For Sculptural Lighting, the perceived brightness, color tone, and lighting effect may also vary depending on the surrounding environment and viewing conditions.

Such differences do not necessarily indicate a defect, provided the product conforms to its description and applicable legal requirements.

16. Product Support and Warranty

Certain ISKARLY products may include product support or limited warranty coverage where specifically stated.

Where applicable, warranty coverage, duration, exclusions, and claim procedures will be described on the relevant product page, product documentation, or Product Support & Care information.

Warranty coverage is separate from statutory consumer rights.

Nothing in these warranty terms limits rights or remedies that cannot legally be excluded under applicable consumer protection laws.

For information about a particular product's coverage, please consult the relevant documentation or contact our customer support team at service@iskarly.com.

17. Personal Use

Products offered through iskarly.com are intended primarily for lawful personal, household, decorative, or gift use unless otherwise agreed by ISKARLY in writing.

Unauthorized commercial resale may be restricted where reasonably necessary and permitted by applicable law.

Customers purchasing products for commercial, wholesale, or other business purposes should contact our customer support team to discuss any applicable arrangements before placing an order.

18. Prohibited Activity

You may not use iskarly.com or its purchasing systems for fraudulent transactions, unauthorized payment activity, abuse of discounts or promotions, manipulation of checkout systems, misuse of return or refund procedures, unauthorized resale where restricted, interference with website security, or other unlawful or deceptive activities.

ISKARLY may take reasonable measures to protect customers, the website, business operations, and payment systems where suspicious activity is identified.

Such measures may include reviewing transactions, requesting reasonable verification, restricting certain activities, refusing orders, or canceling transactions where permitted by applicable law.

19. Intellectual Property

Unless otherwise stated, website content, including ISKARLY branding, logos, product descriptions, images, graphics, videos, website layouts, design elements, and original written content, is owned by, licensed to, or used with authorization by ISKARLY, Xuzhou Qizhishui Trading Co., Ltd., or the applicable rights holders.

Website content may not be reproduced, distributed, modified, commercially exploited, or otherwise used without appropriate authorization, except where permitted by applicable law.

Nothing in these Terms grants you ownership of any intellectual property rights associated with our website, brand, products, or content.

20. Third-Party Services

ISKARLY may use third-party service providers to support e-commerce infrastructure, payment processing, order fulfillment, shipping and logistics, customer support, analytics, advertising services, fraud prevention, and website security.

Third-party services may operate under their own terms, privacy policies, and applicable legal requirements.

ISKARLY is not responsible for the independent terms, policies, or activities of third-party services that we do not control, except where responsibility cannot lawfully be excluded.

Customers are encouraged to review the relevant third-party terms and privacy information when using external services.

21. Electronic Communications

By placing an order or contacting us electronically, you agree that ISKARLY may communicate with you electronically where appropriate and permitted by applicable law.

Communications may include order confirmations, payment notifications, shipping updates, tracking information, customer support responses, return or refund communications, and security notices.

These communications may be sent to the email address provided during checkout or through another appropriate electronic channel associated with your transaction.

You are responsible for providing accurate contact information and reviewing important messages relating to your order.

22. Privacy

Our collection, use, disclosure, and protection of personal information are described in our Privacy Policy.

By using our website and Services, you acknowledge that personal information may be processed as described in that policy, subject to applicable consent requirements and privacy rights.

Please review our Privacy Policy for additional information about cookies, analytics, advertising technologies, third-party service providers, data retention, international data transfers, and your privacy choices.

23. Disclaimer

To the fullest extent permitted by applicable law, iskarly.com and related website services are provided on an "as is" and "as available" basis.

We do not guarantee uninterrupted website availability or that every technical issue will be corrected immediately.

Product images and descriptions are intended to represent products as accurately as reasonably possible, but minor variations may occur because of display settings, photography conditions, material characteristics, manufacturing tolerances, or other factors described in these Terms.

Nothing in this section excludes or restricts any guarantee, warranty, or consumer right that cannot legally be excluded or restricted.

24. Limitation of Liability

To the fullest extent permitted by applicable law, ISKARLY and Xuzhou Qizhishui Trading Co., Ltd. will not be liable for indirect, incidental, special, consequential, or punitive damages arising from purchases, products, transactions, or the use of our website where such limitation is permitted by law.

Nothing in these Terms excludes liability that cannot legally be excluded, mandatory consumer rights, or remedies available under applicable consumer protection laws.

Any limitation of liability under these Terms applies only to the extent permitted by the laws governing the relevant transaction.

25. Consumer Rights

Depending on your location, you may have statutory consumer rights relating to product conformity, defective products, repairs, replacements, returns, refunds, cancellations, and other consumer remedies.

These rights may vary depending on your country, state, province, or region.

Nothing in these Terms is intended to waive, restrict, or replace any rights that cannot legally be excluded.

Where mandatory consumer protection laws provide rights or remedies beyond those described in these Terms, the applicable legal requirements will continue to apply.

26. Changes to These Terms

ISKARLY may update these Terms periodically to reflect changes in business operations, products or collections, website functionality, store policies, service providers, or legal requirements.

Updated versions will be posted on this page. We encourage customers to review these Terms periodically to remain informed about the conditions applicable to their use of our website and purchases.

Where required by applicable law, we will provide additional notice or take other appropriate steps regarding material changes.

The version applicable to a particular purchase will be determined in accordance with applicable law and the circumstances of the transaction.

27. Contact Us

If you have questions regarding these Terms, an order, an ISKARLY product, or our store policies, please contact our customer support team through the official contact information below.

Brand: ISKARLY

Website: iskarly.com

Legal Entity: Xuzhou Qizhishui Trading Co., Ltd.

Registered Address: Room 409-1, 4th Floor, Building 1, Fengzhuang Village, Liuxin Town, Xuzhou Huaihai International Port Area (No. 6, Liufeng Line, County Road 301), Xuzhou, Jiangsu Province, China.

Unified Social Credit Code: 91320311MAEELHB49F

Customer Support Email: service@iskarly.com

iskarly.com is owned and operated by Xuzhou Qizhishui Trading Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

For order-related inquiries, please include your order number and the email address used during checkout so that our team can assist you more efficiently.

For product-related questions, please include the product name and a clear description of your inquiry.

Discover the ISKARLY Perspective

ISKARLY brings together Dreamland Figurines, Sculptural Lighting, and Celestial Sculptures through a shared appreciation for imagination, artistic form, and distinctive design.

We aim to provide clear product information, responsible customer support, and a dependable shopping experience as you discover pieces that express your individual taste and bring a different perspective to your surroundings.

Thank you for choosing ISKARLY and becoming part of our world of imaginative forms, sculptural expression, and celestial inspiration.

ISKARLY — Where Imagination Takes Form.